FAQs


Where do you ship your cakes?

We ship from Houston, TX. Our cakes can be shipped anywhere in the continental U.S. I can deliver in the Houston area for special occasions. Certain cakes cannot be shipped.

How do you ship your cakes?
All of our gourmet cakes are shipped via FedEx. The cakes are individually boxed in a gorgeous gift box and carefully wrapped with lots of padding. Then they are packaged in a sturdy shipping box. In fact, we take great pride in making sure that the cakes we deliver nationwide will taste just as fresh as if you walked into our store! Layer cakes and cupcakes are shipped with dry ice.

What if I need to cancel my order?
If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund.  If you must cancel the day of shipping, you can email Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.

Why do cakes cost so much to ship?
The boxes are heavy! We pack our layer cake, cupcakes and mini-Bundts in 5 pounds of dry ice to ensure they stay frozen during transit. The weight of the package and size of the box contribute to the shipping cost, and we ship via 2nd business day FedEx to maintain the cake’s quality. However, we do negotiate the best shipping prices and pass them along to you.

Can you overnight ship?
Yes we can! Just select “overnight” as your preferred shipping method when placing your online order. When choosing your overnight shipping method of choice, please note, FedEx Standard Overnight Shipping is delivered by end of day. FedEx Priority Overnight Shipping is delivered by 10:30 AM.

What is the shelf life of the cake?
Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months.

Bundt cakes have a 7-day shelf life, without refrigeration, from the time it leaves our facility. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.

How much do extras cost?
Each order is different. Please contact us for a custom quote.

What makes your cake unique?
Our cakes are hand-crafted from the finest ingredients and we have a variety of unique and delicious flavors.

Do you use a mix?
No. Every one of our cakes is made from scratch. You can taste the delicious difference that makes!

How long will it take, once I place my order, for the cake to arrive?
We know it’s important that your cake arrive when you need it to. That’s why we ship via 2nd business day FedEx. Please use the comment box when placing your online order to select your preferred arrival date.

Does someone have to be available to accept delivery?
All our cakes are shipped “signature release,” meaning the cake will be left at the door if no one is available. This way the cake will be received as soon as someone arrives. We don’t use “signature required,” because if no one is available to sign, FedEx will take it back to the facility until they are able to redeliver. This may not be until the next day (or even Monday in the case of a Friday attempt), and we want you to get your cake as soon as possible in great condition. FedEx does not keep your cake in a refrigerated or air-conditioned facility.

Do you offer custom cakes?
Absolutely! Please contact us and we'd love to help you.

What are my icing choices?
We offer vanilla cream cheese frosting, chocolate frosting, and vanilla buttercream frosting. However, depending on the type of cake, other options may be available.

Do you offer cakes for restricted diets (fat-free, sugar-free, wheat-free)?
Yes! Please contact me so we can create something that fits your dietary needs.

How many people do your cakes feed?

What methods of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express. We don’t accept personal checks, but cash is accepted for payments in advance. If you are a corporate client, please contact us to discuss payment options.

I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
Contact us! Not only do we deliver nationwide, but we can easily manage multiple recipients. Please email us and attach your recipients’ shipping information.

Do you offer corporate discounts?
Yes, we do! Corporate cakes are a great way to celebrate any occasion, and we are happy to offer discounts for large orders. Please email us.

Can you deliver to a P.O. Box?
Our cakes are delivered nationwide via FedEx, which cannot deliver to a P.O. Box.